6 Ways to Help Independent Workers Make the Most of Gen AI

MBO’s research reveals that the number of independent contractors using Gen AI nearly doubled in 2024, with about 65% now incorporating it into their work.

Many independent contractors use Gen AI to improve productivity and spark innovation, yet they often face a major hurdle: dealing with the confusion and uncertainty that comes with new technology. For some, Gen AI can feel overwhelming, and figuring out how to use it in everyday tasks isn’t always easy.

To help your independent contractors and the rest of your workforce get the most from Gen AI, begin by making sure they feel confident using it. These six steps can simplify the transition and encourage them to incorporate these tools into their daily routines.

1. Communicate Early and Often

Start by laying the groundwork with clear communication. Explain what Gen AI is, how it works, and why it’s being incorporated into your processes. When people understand the “why,” they’re more likely to embrace the change.

For example, if you’re introducing chatbots to assist with customer service, be clear about their purpose—supporting your team, not replacing them. Address any concerns early and foster an open environment where questions are encouraged. The clearer you are about Gen AI’s capabilities (and limitations), the easier the adoption process will be.

2. Offer Hands-On Training and Resources

Hands-on training and education are among the best ways to build confidence in new technology. Encourage your team to experiment with Gen AI tools and explore how they work in real-world scenarios.

We also recommend offering training sessions tailored to specific roles—such as showing marketing teams how to use AI for content creation or teaching customer support teams how to work with chatbots. Supplement live sessions with helpful resources like video tutorials, FAQs, and step-by-step guides so your team can continue learning at their own pace.

Learn More: Exploring New Frontiers: How Independent Workers View and Use Generative AI

3. Start Small With Pilot Projects

Implementing Gen AI company-wide can feel overwhelming if you move too quickly. Start with small pilot projects to help your team learn and adapt at a steady pace. Concentrate on low-risk but impactful tasks to achieve quick wins and build momentum.

For example, start with a pilot program where team members use Gen AI for creating reports, analyzing data, or other essential tasks. This gives your teams the chance to master the basics before moving on to more complex applications. Then, collect feedback from participants to refine the process before expanding further.

4. Create AI Champions Within Your Team

Identifying “AI champions” within your organization can make a huge impact. These are members of your workforce who are enthusiastic about Gen AI and eager to share their expertise. They can act as go-to resources for questions, lead training sessions, and provide support during pilot projects.

Having internal advocates helps create a collaborative environment where your team members feel supported and more willing to embrace new technology. Plus, knowing there’s someone on the team who can help makes the learning curve feel less steep.

Discover: 3 Ways Gen AI Can Help With Managing Independent Talent

5. Promote Collaboration Between AI and Human Skills

A common concern is that AI will replace jobs or diminish the value of human skills. While most independent talent sees AI as having significant potential, 31% worry that Gen AI could pose a threat to their work in the future, according to our AI report. It’s important to emphasize that AI is designed to enhance, not replace, the skills and contributions of your team.

Case in point: Gen AI can take over repetitive tasks like data sorting, which enables your team to focus on more strategic activities, like planning, creative problem-solving, and high-value work. Framing AI as a partner rather than a replacement helps your workforce see its potential to make their jobs more meaningful and productive.

6. Provide Ongoing Support and Encourage Continuous Learning

Adopting Gen AI is an ongoing process. Support your team with ongoing training and regular updates as the technology evolves. Regular check-ins can help address challenges as they arise while sharing new features or use cases keeps your team engaged and aware of how the technology can enhance their work.

Also, be sure to encourage experimentation—letting team members try out new features or explore creative ways to use the tools without fear of mistakes. A culture of continuous learning ensures your team stays confident and engaged as they integrate Gen AI into their work.

Check Out: Our team at MBO Partners shares more info about the benefits and challenges of AI adoption in today’s organizations.

If you’re looking to build a future-ready workforce, MBO Partners can help with the latest workforce solutions including Employer of Record (EOR) services. Reach out to our team today to see what MBO can do for you.