Leading Cloud-Based Software Company Takes Workforce Optimization to the Next Level

MBO worked collaboratively to update the company's policies and integrations for their independent workforce, developing an initiative to restructure how the company engaged anyone who was not a full-time employee-this included payroll workers, freelancers, and workers who fell under SOW spend. MBO examined processes holistically: seeing the program not just as a series of operational details, but also from a technology, systems, and people viewpoint to build an end-to-end solution that worked for both talent and enterprise alike.

Initially, the engagement was primarily around compliance, ensuring proper processes were followed for talent onboarding, engagement, and classification. As the company had a strong California presence, this became particularly important and complex after AB5. Eventually, the program expanded to also include direct sourcing; the organization utilized the MBO marketplace to source, manage, and engage, and re-engage talent using both a private talent network and MBO's larger database of qualified independent professionals in the technology space and beyond. Today, the organization is deepening its relationship by pursuing a more holistic workforce optimization program, strategically re-envisioning its ideal mix of contract, SOW, and independent talent, as well as looking at the proper ratio of FTEs to ICs.